General Questions
 

What is the product's advantage?
Company R&D team's has accumulated twenty years of on-board charger, DC/DC converter research and development technology and process accumulation have formed a mature standardized software and hardware platform.
 

What is the Business philosophy of First Power?
Adhering to the business philosophy of 'honesty, trustworthiness, pragmatism, and efficiency,' the company provides customers with high-quality products and services, while modestly contributing to the national plan of 'carbon peak, carbon neutrality.
 

Technical Questions

Is CAN Communication available?
Yes, it is Available.

Is it available to print my logo on the product?
OEM Demand is supported.

Does the charger has Safety Protection and IP protection level?
Yes, our chargers feature a robust safety protection design and come with IP ratings ranging from IP20 to IP67, depending on the series.

What are your packing terms?

Our goods are secured in brown cartons, then packed onto pallets and wrapped with film.

What are your terms of payment?
100% T/T in advance before shipment is preferred; however, it is negotiable.

What are your terms of delivery?
EXW, FOB, CFR, and CIF are common terms.

How about your delivery time?
Basically, it will take 15-20 days after receiving the down payment. The final delivery time depends on the model and quantity of the order.

Are sample orders available?
Yes, we support sample orders.
 

Do First power inspect all products before delivery?
Yes, our factory inspection team conducts a 100% inspection before delivery.

Are sample orders available?
 Yes, it is available.
 

Note: If you have any specific questions do not forget to ask customer support!